Latest Updates
Policy Update
Update Fees, Pre-payment and Cancellation Policy Effective July 1, 2023
Dear valued clients,
Effective from July 1, 2023, we are updating our booking and cancellation policies. We believe this will improve appointment availability and our overall service efficiency.
We understand these changes may take some time to adjust to and we appreciate your understanding. Please do not hesitate to reach out if you have any questions.
Thank you for your continued trust in our services.
Best Regards,
Life Psychologists
Medicare Rebate Information:
For those eligible for a Medicare rebate, this will be processed once we receive your referral and Mental Health Care Plan. You can submit these documents through our online portal or by emailing [email protected]. Alternatively, you may also request your GP to fax it to us at 1300 829 955.
Pre-payment Policy:
All appointments booked online will now require full payment at the time of booking. While this pre-payment is non-refundable, we understand that plans can change. Therefore, you can transfer your payment to a rescheduled appointment if you give us at least 24 hours' notice.
Cancellation Policy:
Our updated policy now requires a minimum of 24 hours' notice to reschedule or cancel an appointment. This allows us to better manage our psychologists' time and availability for other clients. Please note, cancellation requests made within less than 24 hours of your appointment will result in a full fee charge.
We kindly ask you to call us at 1300 084 200 between 9:00am - 5:00pm, Monday to Friday, for all appointment rescheduling or cancellation needs. For Monday appointments, please notify us by the preceding Friday. Unfortunately, we can no longer accept cancellations via text or email.
Handling COVID Tips
The resources below are available for strategies to handle COVID-related stress & anxiety.
