Effective Date: July 1, 2023
At our clinic, we are dedicated to providing timely and effective mental health care. To ensure availability and better manage our psychologists’ schedules, we kindly ask our clients to follow the guidelines of our updated cancellation and rescheduling policy:
24-Hour Notice Requirement
We require a minimum of 24 hours’ notice to reschedule or cancel an appointment.
Please call us at 1300 084 200 between 9:00am – 5:00pm, Monday to Friday, to make any changes to your appointment. If your appointment is on a Monday, please make sure to notify us by the preceding Friday.
Less than 24 hours’ notice: If you cancel or fail to attend an appointment without providing at least 24 hours’ notice, you will be charged 100% of the usual fee.
Less than 48 hours’ notice: If you cancel or reschedule an appointment with less than 48 hours’ notice, you will be charged 50% of the usual fee.
Please be aware that most funding services such as Medicare, SIRA, CTP, Comcare, and private health insurers do not cover late cancellation or non-attendance fees. As the client, you would be responsible for these charges.
Pre-paid Session Policy
Pre-paid sessions are non-refundable. However, they can be transferred to a rescheduled appointment if you provide at least 24 hours’ notice.
Communication Methods for Cancellations
Please note that we can no longer accept cancellations or rescheduling requests via text or email. All changes to your appointment must be communicated by calling us at the number above during our business hours.
We have updated our cancellation policy in line with recommendations from our peak psychology bodies (AAPi, APS). This ensures our ability to operate effectively as a small business and continue providing high-quality care.
We appreciate your understanding and cooperation with our new policy. If you have any questions, please don’t hesitate to contact us.
Thank you for your continued trust in our services.